Home healthcare in safe hands
As a national provider of home healthcare services, our mission is to continually evolve the market – taking it beyond the home and into the community.
Thanks to our position in the market our customers have the confidence they need to depend on us to manage their home healthcare needs.
As the UK home healthcare market evolves, so does our business and our ability to meet these market needs. Our customers are looking for increasingly innovative home healthcare solutions.
Our business is founded on the philosophy of providing a flexible service to every patient and customer. We are committed to investment across our infrastructure, and are continually raising our performance standards. We monitor and share Key Performance Indicator results with our customers covering:
• on time in full delivery
• out of stock items
• invoice queries
• complaints and incidents
Reporting provides regular accountability to customers regarding prescription renewals, delivery cycles, compliance/adherence, adverse events, patient numbers, patient classification (e.g. active/interrupted/stopped), delivery volumes, financial performance and complaints.
Our named coordinators and regional managers provide regular account contact points and review meetings, working with customers to provide a service model that fits your requirements.