Patient Services Team

Committed to improving patient care and providing increased efficiencies for our customers.

Our dedicated Patient Services Team operates a named coordinator system, to provide a familiar point of contact for every one of our patients and customers. The patient journey begins with an introductory call to explain our service and set up the delivery schedule and a welcome pack is then sent out. Each delivery is then confirmed with a reminder sent to the patient (where appropriate).

As a customer you can expect seamless processes to alleviate the administrative burden of home healthcare, ensuring that your patients receive continuity of supply.

Patient Management System
Our custom-built patient database is hosted on secure systems to ensure total dependability and confidentiality. This fully automated system provides the day-to-day framework for the entire administrative process;

• Patient registration
• Delivery scheduling
• Patient reminders
• Personal stock inventory
• Prescription management
• Reporting
• Invoicing

Our system enables us to transfer patients individually or in bulk, via electronic upload, ensuring a quick and accurate registration of patients.